Christopher Elliott, National Geographic Traveler's ombudsman, NPR commentator, consumer advocate and travel industry critic, writes "The Travel Troubleshooter," a straight-talking, reader-friendly advice column for travelers. His weekly Q&A takes a reader problem and follows it through to the industry officials. He also offers advice on navigating the ins and outs of questionable hotel deals, airline come-ons and mystery cruise-ship surcharges.
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